Policies & Options
Standard photography turnaround is next-day delivery by noon local time, excluding Sundays and holidays. Standard aerial video, walk-through video and Matterport turnaround is three to four-day delivery, excluding Sundays and holidays.
RUSH Delivery Options
Add $25/day for RUSH DELIVERY. For same-day delivery, your photography shoot must be completed by 3pm and delivery is guaranteed by 8pm. Next-day and two-day delivery for aerial video, walk-through video and Matterport is by 8pm local time. Same-day delivery for aerial video, walk-through video and Matterport is only available on a per-request basis.
For situations where home repairs, renovations, improvements, better conditions, etc. occur after a property is shot and a reshoot of that area is requested, a maximum of 10 photos will be delivered in two days and added to the original gallery for a $75 reshoot fee.
You may cancel up to one hour before your scheduled shoot time for inclement weather and the day prior to the shoot for any reason at all without a cancellation charge. A $50 fee will apply for any cancellation made on the same day.
We allow each photographer to set their own travel fee for those listings that are outside of our service area. We will inform you of any potential travel charges at the time of booking.
*Next-day delivery by noon applies to still photography only. Aerial, walk-through and Matterport services require a 3 to 4-day turnaround for each. Turnaround excludes Sundays and holidays.